Soulscribed & Co. - Terms of Service

Effective date: 14 June 2025

Welcome to Soulscribed & Co. (“Soulscribed,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the website located at soulscribed.co (including any sub‑domains, the “Site”), our downloadable digital products, and all creative, consulting, or support services we provide (collectively, the “Services”).

By visiting the Site, purchasing any digital product, or engaging Soulscribed for custom work, you (“Client,” “you,” or “your”) agree to be bound by these Terms and by any additional written agreement (the “Proposal”) we mutually sign for a project.

1. Acceptance of Terms

  • Accessing or using any part of the Site or Services constitutes your acceptance of these Terms.

  • If you disagree, you must not use the Site or engage our Services.

  • We may update these Terms periodically. Material changes become effective 30 days after posting; continued use after that constitutes acceptance.

2. Eligibility

You must be at least 18 years old and able to enter into legally binding contracts to use the Site or purchase our Services. By using Soulscribed, you represent that you meet these requirements.

3. Scope of Services

  1. Custom Creative Services — brand identity, website design/development, VIP Design Days, collateral, retainers, or any other bespoke engagement described in a signed Proposal.

  2. Digital Products — downloadable templates, color palettes, courses, or similar items sold through the Site or authorized storefronts.

  3. Support & Consultation — discovery calls, strategy sessions, and after‑sales support as outlined in a Proposal or product description.

4. Proposals, Fees & Payment

  1. Proposal Supremacy

    • A signed Proposal overrides any conflicting language in these Terms regarding scope, timeline, or payment schedule.

  2. Deposits & Milestones

    • Custom projects require a non‑refundable deposit (typically 40–50 %) to secure a start date. Remaining balances follow the milestone schedule in your Proposal.

  3. Late Payments

    • Balances more than 7 days past due accrue a 2% monthly late fee (or the maximum allowed by law).

    • We may pause work and withhold deliverables until all invoices are paid in full.

  4. Refunds

    • Our Design Services Refund Policy governs refunds for custom services.

    • Digital products are governed by our Digital Product Refund Policy.

  5. Taxes

    • Unless stated, fees exclude VAT or other sales taxes. You are responsible for all applicable taxes in your jurisdiction.

5. Intellectual Property

  1. Our Pre‑Existing IP

    • All tools, processes, and pre‑existing creative assets remain 100 % Soulscribed property.

  2. Project Deliverables

    • Upon full payment, you receive a worldwide, non‑exclusive, non‑transferable license (or full ownership if expressly stated in the Proposal) to use the final deliverables for their intended purpose.

  3. Third‑Party Assets

    • Stock images, fonts, or plugins licensed from third parties remain subject to their respective terms. Any applicable royalties, renewals, or license upgrades are your responsibility.

6. Client Responsibilities

  • Provide timely feedback and all necessary content (copy, images, and brand assets) in the requested formats.

  • Secure written permission for any third‑party materials you supply.

  • Review and approve concepts, proofs, or test sites within the timelines outlined in the Proposal. Delays in feedback may extend project schedules and could incur additional fees.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement, except as required by law or with the prior written consent of the disclosing party. Portfolio usage of final work is excluded; see Section 8.

8. Publicity & Portfolio Rights

Soulscribed may display completed work (including screenshots, mock‑ups, and project summaries) in portfolios, social‑media posts, case studies, or award entries unless you explicitly request in writing—before project start—that your materials remain private.

9. Third‑Party Links & Tools

The Site may link to external websites or integrate third‑party tools (e.g., payment processors). Soulscribed is not responsible for the content, policies, or availability of these external resources.

10. Disclaimers

  • Services are provided “as‑is” and “as available.”

  • We do not guarantee uninterrupted Site access, error‑free code, or specific commercial outcomes (e.g., revenue increases).

  • To the fullest extent permitted by law, Soulscribed disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

11. Limitation of Liability

To the maximum extent permitted by law, Soulscribed’s total cumulative liability for any claim arising from these Terms or Services shall not exceed the amount you paid us in the 3 months preceding the claim. Soulscribed shall not be liable for indirect, incidental, special, or consequential damages, including lost profits or data.

12. Indemnification

You agree to indemnify, defend, and hold Soulscribed harmless from any third‑party claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of:

  • your breach of these Terms;

  • your misuse of the Site or Services;

  • materials you supply that violate another’s rights or applicable law.

13. Termination

  • By Client — You may cancel Services as described in the Refund Policy; outstanding invoices become immediately due.

  • By Soulscribed — We reserve the right to suspend or terminate Services for non-payment, material breach, or unlawful conduct. Sections relating to intellectual property, confidentiality, disclaimer, limitation of liability, and governing law survive termination.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Serbia, without regard to conflict‑of‑law principles. Any dispute not resolved informally within 30 days shall be submitted to the competent courts in Belgrade, Serbia, which shall have exclusive jurisdiction.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

16. Entire Agreement

These Terms, together with any signed Proposal, our Privacy Policy, and applicable Refund Policies, constitute the entire agreement between you and Soulscribed regarding the Site and Services, superseding all prior discussions, communications, and agreements.

17. Contact

For questions about these Terms or our Services, please email alexandra@soulscribed.co or write to:

Soulscribed & Co.
P.O. BOX 7653
23000 Zrenjanin, Serbia

Thank you for choosing Soulscribed & Co. to help craft your authentic, high-impact brand presence.